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Trustico® has partnered with Symantec® to bring awareness to consumers and businesses about staying safe online, how to protect your online business, how to prevent malware attacks and how to ensure our personal information is kept safe.
We pride ourselves on being able to provide exceptional service and a great range of products. However, the supply of a product can become disrupted due to constraints out of our control. The products listed on this page are no longer available for purchase. Good News! Alternate products are available.
Trustico® no longer supports Symantec® distrusted SSL Certificates. To ensure the high level of your website security is maintained, we recommended that all affected customers install an alternate SSL Certificates. Trustico® offers free replacement for all existing holders of distrusted Symantec® SSL Certificates. If you require urgent assistance please call 1300 300 SSL to speak with a customer service agent.
Following the distrust of their SSL Certificates, Symantec® purchased a stake in the DigiCert® Certificate Authority. DigiCert® subsequently ended our partnership, meaning all affected customers must replace their distrusted SSL Certificates as soon as possible. Rest assured, all customers affected by the distrust of their Symantec® SSL Certificate are entitled to a free replacement. Trustico® doesn't collect a fee or request any type of payment when replacing distrusted Symantec® SSL Certificates.
Trustico® was among the largest Symantec® partners, which means the distrust of the Symantec® brand has come at great cost and disruption. Customers have asked many questions surrounding the distrust of their Symantec® SSL Certificate and the subsequent pending failure and disruption to their website visitors. Unfortunately, Symantec® didn't respond to our requests for specific answers, though they continue to offer newly issued products under the DigiCert® Certificate Authority. Trustico® felt that it was in a position whereby it was unable to trust the offering provided by DigiCert® and subsequently ceased selling Symantec® SSL Certificates from the 9th of February 2018.
Prior to the termination of our partnership, instigated by DigiCert® on the 26th of February 2018, Symantec® offered relief payments for the purpose of replacing distrusted SSL Certificates. Previous to this, in June 2017, Symantec® funded development of a system whereby Trustico® was to replace, in bulk, distrusted SSL Certificates - for the purpose of submitting reissue orders without the need for customer interaction.
Symantec® approved the schematics detailing the process involving the removal of an existing private key and the subsequent generation of a new private key for the purpose of bulk submitting replacement orders. Thoughtfully, Trustico® ultimately chose not to proceed with using the system for its intended purpose. It was subsequently revealed that the generation and storage of private keys was deemed to be a distrustful industry practice.
Symantec® at no time advised that it was funding development that could of resulted in Trustico® performing a distrustful act. Trustico® has taken action to ensure it does not generate or store private keys using such methods.
Some other providers offer SSL Certificates that don't quite meet the standards of ours. As one of the largest and favorite SSL Certificate retailers globally, Trustico® sets the standard in offering a high quality SSL Certificate service.