Trustico® no longer supports Verisign distrusted SSL Certificates. To ensure the high level of your website security is maintained, we recommended that all affected customers install an alternate SSL Certificates. Trustico® offers free replacement for all existing holders of distrusted Verisign SSL Certificates. If you require urgent assistance please call 1300 300 SSL to speak with a customer service agent.

It's Free To Replace Verisign SSL Certificates

Following the distrust of their SSL Certificates, Symantec® purchased a stake in the DigiCert® Certificate Authority. DigiCert® subsequently ended our partnership, meaning all affected customers must replace their distrusted SSL Certificates as soon as possible. Rest assured, all customers affected by the distrust of their Verisign SSL Certificate are entitled to a free replacement. Trustico® doesn't collect a fee or request any type of payment when replacing distrusted Verisign SSL Certificates.

We're Unable To Trust Verisign SSL Certificates

Trustico® was among the largest Symantec® partners, which means the distrust of the Symantec® brand has come at great cost and disruption. Customers have asked many questions surrounding the distrust of their Verisign SSL Certificate and the subsequent pending failure and disruption to their website visitors. Unfortunately, Symantec® didn't respond to our requests for specific answers, though they continue to offer newly issued products under the DigiCert® Certificate Authority. Trustico® felt that it was in a position whereby it was unable to trust the offering provided by DigiCert® and subsequently ceased selling Verisign SSL Certificates from the 9th of February 2018.

We Didn't Bulk Switch Our Customers Using Distrustful Methods

Prior to the termination of our partnership, instigated by DigiCert® on the 26th of February 2018, Symantec® offered relief payments for the purpose of replacing distrusted SSL Certificates. Previous to this, in June 2017, Symantec® funded development of a system whereby Trustico® was to replace, in bulk, distrusted SSL Certificates - for the purpose of submitting reissue orders without the need for customer interaction.

Symantec® approved the schematics detailing the process involving the removal of an existing private key and the subsequent generation of a new private key for the purpose of bulk submitting replacement orders. Thoughtfully, Trustico® ultimately chose not to proceed with using the system for its intended purpose. It was subsequently revealed that the generation and storage of private keys was deemed to be a distrustful industry practice.

Symantec® at no time advised that it was funding development that could of resulted in Trustico® performing a distrustful act. Trustico® has taken action to ensure it does not generate or store private keys using such methods.